Saltar al contenido principal
Back to Home

Privacy Policy

Last updated: October 14, 2025

Your privacy matters

At AhorrosEnergy, we are committed to protecting your personal information and handling it responsibly.

This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect contact details, service address, payment data, and usage-related information needed to provide service.

2. How We Use Information

We use data for service activation, account management, billing, customer support, and legal compliance.

3. Third-Party Sharing

We only share data with required operational providers, legal authorities when required, and secure service partners.

4. Data Security

We use industry-standard safeguards to protect data, including restricted access and secure infrastructure.

5. Your Privacy Rights

You may request access, correction, deletion, or restrictions where legally applicable.

6. Cookies and Tracking

We use cookies to improve experience and analytics. You can manage cookie preferences in your browser. If you begin an enrollment on our public site (address, plan or personal info), we save a random visitor token in your browser (localStorage and a cookie) so we can measure progress and, if you leave without finishing, contact you to help complete your service activation. This tracking only starts after you enter data, is retained for 60 days at most, and is deleted automatically. We do not track individual users who only browse the site without entering enrollment data.

7. SMS Messages

By providing your phone number and consenting to SMS messages, you authorize us to send you notifications about your request, activation, billing and account status. Frequency depends on your account status (up to 10 messages per month). Message and data rates may apply. To cancel, reply STOP to any SMS; for help, reply HELP. We do not share your SMS opt-in information with third parties for marketing purposes.

Privacy commitment

AhorrosEnergy follows applicable data protection requirements and PUCT-aligned operational standards.

Ready to continue with a company that values your privacy?

¿Tienes preguntas?

¡Chatea con nosotros!